Question 1

What exactly am I buying?

Accepted Answer

You are purchasing a high-performance TV Box that comes pre-loaded with a 12-month premium annual subscription. It is a Plug & Play solution for live TV, movies, and sports.

Question 2

What happens after the first year?

Accepted Answer

Your subscription is valid for 365 days from activation. Before it expires, we will contact you via email or on-screen notification with a renewal link to keep your service active for another year.

Question 3

Do I need to buy a separate subscription for each TV?

Accepted Answer

The annual subscription included is tied to the specific TV Box. To watch on a second TV, you would need an additional box.

Question 4

Which brand is best for me?

Accepted Answer

We exclusively stock SVICloud TV boxes (10S and 10P) to ensure the highest quality experience. The 10S is our flagship model with faster switching and 8K support, while the 10P is our performance-focused alternative.

Question 5

Are there any monthly fees?

Accepted Answer

No. Your initial purchase covers the hardware and the first full year of service. There are no hidden monthly charges.

Question 6

Can I use the box in different countries?

Accepted Answer

Yes. As long as you have an internet connection, you can take your box with you while traveling between AU, NZ, or PH, and it will work perfectly.

Question 7

How do I install the box?

Accepted Answer

Connect the HDMI cable to your TV, plug in the power, and connect to your Wi-Fi or LAN cable. The subscription is already active, so you can start watching immediately.

Question 8

What internet speed is required?

Accepted Answer

For HD streaming, we recommend at least 15 Mbps. For 4K content, 25 Mbps or higher is ideal.

Question 9

Does it work with my ISP (Telstra, Spark, PLDT, etc.)?

Accepted Answer

Yes, our boxes are compatible with all major internet service providers in Australia, New Zealand, and the Philippines.

Question 10

What if the video is buffering?

Accepted Answer

Buffering is usually due to Wi-Fi interference. We recommend using a LAN/Ethernet cable for the most stable Door Theater experience.

FAQ

Frequently Asked Questions

Product & Subscriptions

Setup & Technical

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Warranty & Support